Common Questions

Monessen does not sell directly to consumers. We are proud to be represented by qualified authorized dealers throughout North America. Our dealers are trained to provide exceptional assistance when determining the best product for your home. They alone can offer you a complete buying experience including warranty, service and support. We highly recommend utilizing one of these dealers when selecting and installing your Monessen product and to provide post-installation service and support. If you have a question, please peruse our FAQs below for answers to the most commonly asked questions. If you do not see the answer to your particular inquiry, please contact your nearest dealer for more information. The Where to Buy feature can assist you in finding an authorized Monessen dealer.

Parts, Service and Warranty
Safety and Installation
Owner Information
Remote Controls

How to Light Gas Log Sets (choose your control)

Signature Command Control

IntelliFire Plus with ODS Control

Manual Standing Pilot Control

Millivolt Standing Pilot Control

Standing Pilot Control