Common Questions

Monessen does not sell directly to consumers. We are proud to be represented by qualified authorized dealers throughout North America. Our dealers are trained to provide exceptional assistance when determining the best product for your home. They alone can offer you a complete buying experience including warranty, service and support. We highly recommend utilizing one of these dealers when selecting and installing your Monessen product and to provide post-installation service and support. If you have a question, please peruse our FAQs below for answers to the most commonly asked questions. If you do not see the answer to your particular inquiry, please contact your nearest dealer for more information. The Where to Buy feature can assist you in finding an authorized Monessen dealer.

Parts, Service and Warranty

Manuals can be found in our customer care section and via a link on the product page. Monessen User Guides and Manuals Page

Your local dealer is the best source for service of your unit or chimney. You can find one on our Where to Buy feature. If there is no Monessen dealer in your area, you can find a qualified technician via the National Fireplace Institute which trains and certifies installers and technicians in both gas and wood burning specialties. Visit http://www.nficertified.org for more information.

Your local dealer is again, the best source for service, repair or warranty information. You can find one on our Where to Buy feature. If there is no Monessen dealer in your area, you can find a qualified technician via the National Fireplace Institute which trains and certifies installers and technicians in both gas and wood burning specialties. Visit http://www.nficertified.org for more information.

Monessen does not sell directly to consumers or via the internet. We strongly encourage you to purchase your fireplace, insert or stove from our network of highly qualified dealers. Your local dealer is always the best source for products, parts and accessories. You can find one on our Where to Buy feature.

Safety and Installation

A hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.

Monessen does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.

Burn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.

Owner Information

No, vent free appliances are not field convertible. They are gas specific.

Each of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.

  • For gas fireplace systems it is typically attached near the control valve, behind the lower or side control door.
  • For gas log-sets, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.
  • Rating plates for gas stoves are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).
  • Wood-burning fireplaces will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).
  • The rating plate for wood-burning inserts can be found below the firebox, attached to a small cable.
  • For wood-burning stoves, it is typically attached to the rear casting of the stove.
  • Rating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass

Gas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our Where to Buy feature to find a service technician. If there is no one in your area, http://www.nficertified.org can assist you in finding a qualified technician.

Monessen does not sell directly to consumers. We rely on a dependable and knowledgeable dealer base to provide sales, installation and service of our products to the consumer. If you require assistance with your product please contact your local dealer for assistance as they can best assess your situation, making a site visit if necessary, and provide assistance to resolve your concern.

Remote Controls

Ambient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.

The transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)

It means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off/lo signal from the transmitter by pressing the appropriate button.

Yes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter & receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.

If it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit

  1. Usually there is a rocker switch that is located around your burner which, if in the "ON" position, it will override the remote.
  2. There may be a wall switch that allows you to turn your burner on.
  3. A slide switch on the receiver has been moved to the "ON" position.

Any of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition

  1. Usually there is a rocker switch that is located around your burner which, if in the "ON" position, it will override the remote. Turn the switch to "OFF."
  2. There may be a wall switch that allows you to turn your burner on. Turn the switch to "OFF."
  3. A slide switch on the receiver has been moved to the "ON" position. Slide the switch on the receiver back to the center or remote position.

Once all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter & receiver should communicate electronically again.